Scheduling And Physician Referral Coordinator (smg Call Center) Vacancy In Swedish Hospital, Part Of Northshore

Hiring Organization / Company: Swedish Hospital, Part Of Northshore
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Job Details



Provides scheduling and determines need for medical triage for patients needing appointments or other services for Family Medicine, Internal Medicine or Pediatrics in the Swedish Medical Group at the Foster Medical Pavilion location. Verifies demographic information, insurance benefits and eligibility in order to ensure appropriate reimbursement for services. Refers patients to Biller to make arrangements and informs patients of financial assistance procedures as appropriate. Provides initial determination of those patients who require medical triage services and transfers calls appropriately. Provides outstanding customer service and satisfaction ensuring all patients feel welcome at Swedish and in the Swedish Medical Group. Enables easy, convenient access to the services they need in a friendly, efficient and timely manner. Functions within the Swedish Medical Group Call Center at the Foster Medical Pavilion as part of a team to provide superior service and satisfaction to all internal and external customers.


The responsibilities listed below are representative of the position and are not all-inclusive.

  • Demonstrates a commitment to the mission of Swedish Hospital and the Swedish Medical Group by demonstrating a
customer service orientation and adheres to all responsibilities and standards of the hospital and Medical Group.

Primary Duties
  • Follows the AIDET model by consistently demonstrating professional and customer service focused behavior at all times, including manner of communication, responsibility and appearance.
  • Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
  • Accurately, appropriately and efficiently schedules appointments for multiple offices within the Foster Medical Pavilion’s SMG groups and adheres to specific department guidelines and protocols, ensuring service excellence at all times.
  • Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
  • Gathers complete and accurate patient type, demographic and billing information. Pre-registers patients in a timely and efficient manner.
  • Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
  • Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SMG Biller when necessary.
  • Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
  • Attends meetings regarding community, hospital and SMG events and classes.
  • Responsible for generating reports/letters in an accurate, efficient and timely manner.
  • Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.
  • Performs other duties as requested by the Call Center Manager.


  • Patient Name and Demographic information
  • Financial information
  • Ability to View Patient's Record

NOTE: Computer system access is assigned based on Manager’s access level request and on the minimum necessary as described in this job description. Approval for level of access is given by the system administrator or Manager of the department that has ownership of system/module. See Computer system Access controls policy.




Education & Experience

  • High School graduate; prefer two or more years of health related college course work.
  • Minimum one year experience in hospital admissions, hospital department scheduling, or in physician office

Knowledge & Skills

  • Excellent interpersonal and customer service skills.
  • Excellent phone voice – proper grammar, diction
  • Basic knowledge of medical terminology, anatomy & physiology and coding.
  • Knowledge of clinical office or department general policies and practices.
  • Keyboarding at 45wpm.
  • Meditech experience a plus.
  • Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
  • Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements.
  • Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands
  • Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
  • Ability to interact positively and effectively with multiple departments.
  • Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
  • Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.




  • Patients and patient family members
  • Physicians and Physicians Office Staff
  • Swedish Medical Group employees
  • Ancillary departments
  • Switchboard staff
  • Medical Records


  • Ability to safely lift and move up to 50 pounds
  • 60% sitting
  • 20% standing
  • 20% walking

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel to classify.




Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest



Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility



High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Location Information:
City: Chicago
State: Il
Country: Us
Location: Chicago, Il

Date Posted: 2021-06-11
Job Listing No# : 52649

Share this job on:

Top 10 Tips When Finding a Job

If that you are not kidding about searching for Jobs, you’re going to agree that it is likely one of the toughest jobs in this day and age. Normally, you’re going to have no clue where or what to search for in the job market. The good thing is that you’re not on your own. There are several other folks out there who are jobless like you. Finding a job even in a commercial center may also be simple if you recognize the place to start. Before you begin your job looking procedure, listed here are tips to help you in finding your dream job.

1. Job Facilities

Job corporations are an improbable and repeatedly overpassed hots pot for locating Jobs. Job firms repeatedly provide crucial training, assets, and systems for activity seekers. These corporations can also be particularly useful for younger job seekers or those with little running enjoy. A easy Internet experiment for job firms in your areaought to discover where and how one can get to them.

2. Temporal companies

Many companies choose to have their positions dispatched via temporal companies. The top function for that may be to save money on representative benefits like healthcare. Temporally agencies likewise give corporations the way of screening applicants. Employment services can commonly be a quicker and not more daunting job than discovering direct employment. An employment company may likewise change into into an enduring task for the people who perform smartly throughout their operating.

3. Free job look products and services

This can be a waste of cash whilst money is now tight within the first place. After all, the money you pay for job finding sites is imposed deductible if you’re on a job. It is smarter to make use of the money to pay for expenses.

4. Look at the nearby school

When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.

5. Newspapers

Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.

6. Foot hunts

If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.

7. Online Forums

Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.

8. Look at corporate websites

Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.

9. Ask friends

Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.

10. Make application regularly

Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.


When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.